Shipping policy
FREE SHIPPING ON ALL ORDERS OVER £100*
What countries do we ship to?
United Kingdom, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Greece, Spain, Netherlands, Ireland, Lithuania, Luxembourg, Latvia, Germany, Portugal, Romania, Slovakia, Slovenia, Sweden, Hungary.
How long will it take?
FREE delivery when you spend over £100 to all countries above - dispatch is 3-5 working days, and delivery 7-10 working days. We ship our items from our fulfilment centre in Europe. This helps us to keep the costs down but does however mean delivery is a little longer.
You will be notified through email with a link to track your order. If your order has not arrived within the above time frame, please check the tracking link sent to you in your Dispatch Confirmation email for an update regarding your delivery. Please note, due to the volume of orders being dispatched, we are unable to individually track every order as it leaves our warehouse, however, if there is an issue with tracking or delivery, we are of course, happy to help.
Delivery times should be used as an estimated guide and begin from the date of dispatch. Dinkydot LTD cannot be held responsible for any delays caused by customs clearance for international orders.
Important Information
• We are unable to redirect orders once items have been dispatched.
• Please be aware that the above delivery times do not take into account possible delays caused by payment authorisation.
• An email containing a link to track your order will be received once your order is dispatched. It is the customers responsibility to use this to track the progress of their parcel and make themselves available at the time of delivery.
• If a delivery is unsuccessful and the parcel is returned to a delivery depot, it is the customers responsibility to collect the parcel before it is returned to our warehouse. The tracking link sent will update informing you of your orders location and options that you have regarding re-delivery and/or collection.
• Please note that if an order is returned by the courier due to no one being present at the time of delivery and/or a failed collection, you the customer are responsible for the cost of return shipping. For UK DPD delivery, the charge for this service is £16. Other courier charges may vary.
• The cost of shipping an order again, after it is returned to us, is the responsibility of the customer. If the order is cancelled by the customer once it has been returned by the courier, the cost of the products will be refunded ONLY.
Taxes and Duties
Taxes and duties are calculated according to your shopping destination. Local VAT may apply outside of the United Kingdom.