Returns policy

At Dinkydot LTD we understand that sometimes a product is not quite right and you may wish to have a refund or exchange.

For orders the standard 21 days returns time applies.

HOW TO RETURN YOUR PURCHASE

If you would like to make a return, please email info@dinkydot.com with your order number and reason for return. We will aim to get back to you within 48 hours. 

You as the customer are responsible for the payment of postage/shipping for returns. Dinkydot LTD will not pay the postage of any unwanted items, unless they are faulty.

All items must be returned in the condition that you received it, with all tags still attached and product packaging included where applicable.

Please send your return using a secure and trackable method, we recommend using www.Parcel2Go.co.uk for the best prices. Please ask for and keep proof of postage. Posting is your responsibility and if the package is lost we will be unable to refund you for the item

Returns address:

Please contact us for our returns address.

You will receive an email confirming that we have received your return and that you have been credited. Please allow between 3 and 10 working days for your bank to complete the transaction, depending on their processing time. This can vary between card issuers.

PLEASE NOTE - If an order is returned to us by being rejected at the point of delivery, rather than following the return instructions above, you as the customer are responsible for the charge that we will be invoiced by the courier to receive the return, and it will be deducted from value of your refund.  For UK DPD delivery, the charge for this service is £16.  Other couriers charges may vary.

Customs duties, bank charges and taxes are non refundable outside of the EU. However, you may be able to claim these back by contacting your local customs bureau.

Any discounts applied to an order, reliant on a specific spend amount, will be deducted from the refund automatically when it is processed.

Late Returns

Returns for a refund should arrive back with us within 21 days of your order being delivered, unless we are operating in an extended returns period (e.g Christmas). For returns received outside of this timeframe, store credit will be issued in the form of a gift card within 6 weeks of purchase. If a product is returned outside of the 6 week period, we cannot offer a gift card. No returns will be accepted outside of the 6 week period.

Receiving a refund

Your refund will be credited to match the original method of payment. This will exclude shipping costs (with the exception of faulty items if applicable). 

 Faulty goods

Goods are classified as faulty if they are received damaged. Please note that damaged items as a result of wear and tear are not considered to be faulty. Please contact us within 14 working days of receiving your order if your item has been delivered in a faulty state, with photos/videos of the fault.  Unfortunately we are unable to proceed with a claim if photographic/video evidence is not received. 

Please read our full terms and conditions in full before making a purchase with Dinkydot LTD.